Appendix 6: Complaints data
All ACL regulators have received complaints relating to gift cards. CCAAC has had the opportunity to review these complaints and has found that many of these complaints relate to the recent insolvencies of some Australian retailers. There were, however, other complaints made in relation to the terms and conditions of gift cards as well as their disclosure.
For example, from January 2009 to July 2011 the following complaints were received in one jurisdiction.
| Issue |
Number |
Percentage of total complaints |
Percentage of total complaints that do not relate to insolvency |
| Insolvency |
529 |
90 per cent |
|
| Dissatisfaction with terms and conditions |
29 |
5 per cent |
50 per cent |
| Poor disclosure of terms and conditions |
21 |
4 per cent |
6 per cent |
| Trader did not otherwise act appropriately |
8 |
1 per cent |
14 per cent |
| Total |
587 |
|
|
Next:
Appendix 7: Sample of typical complaints
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Appendix 5: Gift cards and consumer welfare
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