Appendix 7: Sample of typical complaints
| Complaint Type* |
Details |
| Gift card administration |
faulty gift card unable to be used on multiple attempts |
| Gift card administration |
gift card received for use at a retailer that has since become insolvent |
| Gift card terms and conditions |
a cinema voucher did not have an expiry date on it and the customer was told it had expired |
| Gift card terms and conditions |
purchased cinema pass online with a $6 booking fee not disclosed |
| Gift card administration |
accommodation gift voucher was purchased with the hotel refusing to supply the service |
| Gift card terms and conditions |
terms and conditions of gift card not adequately disclosed upon purchase |
| Gift card terms and conditions |
gift card which was given instead of a refund, had expired |
| Gift card terms and conditions |
sales staff misrepresented the terms and conditions of a gift card |
| Gift card terms and conditions |
conditions of use not clear or apparent on website used to purchase a gift card |
| Gift card administration |
gift card not accepted as it was considered to be non-genuine by the retailer |
| Gift card administration |
a $75 item was purchased with a $100 gift card with the retailer refusing to give change or reissue the card with the remaining credit |
* This is not a representative sample as some complaint types are more common than others. Examples provided by State and Territory regulators, ASIC and the ACCC.
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Appendix 8: Examples of gift card terms and conditions
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Appendix 6: Complaints data
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