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Consumer Policy


  • The Treasury provides advice to the Government on Australia’s consumer policy framework (including the consumer law provisions of the Trade Practices Act 1974 (TPA)), and promoting competitive, efficient, well informed and safe markets that enhance the welfare of Australian consumers.
  • The Hon Dr Craig Emerson MP is the Minister responsible for consumer policy.  Elected to the House of Representatives for the Division of Rankin in October 1998, Dr Emerson was appointed Minister for Small Business, Independent Contractors and the Service Economy in December 2007.  In June 2009 Dr Emerson was also appointed Minister for Competition Policy and Consumer Affairs.  For more information about Minister Emerson, please visit the Minister’s website.
  • The Australian Competition and Consumer Commission (ACCC) is responsible for enforcing the TPA.  The ACCC’s role is to promote competition and fair trade in the market place to benefit consumers, business and the community.  It engages in education campaigns, provides information about the Commonwealth's competition, fair trading and consumer protection laws, and ensures that individuals and businesses comply with them.  More information about the ACCC is available on its website, or by calling the ACCC Infocentre on 1300 302 502.
  • The Australian Securities and Investments Commission (ASIC) is responsible for enforcing the consumer protection provisions of the Australian Securities and Investments Commission Act 2001 and the Corporations Act 2001.  For more information about ASIC please visit its website.  ASIC falls under the portfolio responsibilities of the Minister for Financial Services, Superannuation and Corporate Law, the Hon Chris Bowen MP.  For more information about Minister Bowen, please visit the Minister’s website.

Reforming Australia’s consumer laws

On 2 October 2008, the Council of Australian Governments (COAG) agreed to a new consumer policy framework as proposed by the Ministerial Council on Consumer Affairs (MCCA).  The framework will be centred around a new Australian Consumer Law, based on the provisions of the TPA and including a number of additional features.  The final form of the Australian Consumer Law was agreed by MCCA at its meeting on 4 December 2009.  MCCA has agreed that the law will include:

  • provisions regulating unfair contract terms;
  • enhanced enforcement powers and redress mechanisms;
  • a new product safety regime;
  • a new national consumer guarantees law; and
  • changes drawn from best practice in existing state and territory consumer laws.
For further information, see the MCCA Communiqué or the Australian Consumer Law website.

Recent developments

An amendment to the TPA to achieve clarity in pricing commenced on 25 May 2009.  The amendment ensures that where a business makes a representation to consumers about the partial price of a good or service, the total price must also be prominently displayed, as a single figure, to the extent that it is quantifiable.  For more information on clarity in pricing please see the Minister’s media release or visit the ACCC website.

On 5 November 2009 the Government tabled its formal response to the Senate Economics Committee inquiry into 'the need, scope and content of a definition of unconscionable conduct for the purposes of Part IVA of the Trade Practices Act 1974'.  As part of the response, Minister Emerson announced the establishment of an expert panel to consider the merits of two options for clarifying the unconscionable conduct provisions of the TPA. Minister Emerson released the expert panel's report, Strengthening statutory unconscionable conduct and the Franchising Code of Conduct, on 3 March 2010.

On 1 December 2009 the Unit Pricing Code came into force.  The Code requires all large and online supermarkets to display unit prices in their stores for all grocery items that are not specifically exempt.  A unit price is a price per standard unit of measurement, for example, '$2.29 per 100g'.  The unit pricing regulations are available online.  For more information, please  see the Minister's media release or visit the ACCC website.

Consumer policy

Ministerial Council on Consumer Affairs (MCCA)

MCCA consists of the Commonwealth, State, Territory and New Zealand ministers responsible for consumer affairs.

Its role is to consider consumer policy issues of national significance and, where possible, develop a consistent approach to those issues.  Its website provides information on consumer rights, and information for businesses on how to deal with consumers.  It also provides links to other consumer policy and enforcement agencies in Australia and New Zealand.

Commonwealth Consumer Affairs Advisory Council (CCAAC)

CCAAC provides advice to the Minister on consumer policy issues. It meets two to four times a year. Details of CCAAC are available on the Government Online Directory.

CCAAC’s terms of reference are to:

  • consider issues, reports and papers referred to it by the Minister and report to the Minister on their consumer policy implications, and in doing so take account of the need for well-functioning markets with confident consumers;
  • identify emerging issues affecting Australian markets and consumers and draw these to the attention of the Minister; and
  • when considering consumer policy issues, take account of the competition and other relevant economic implications of consumer policy issues.

Statutory conditions and warranties

On 30 October 2009 CCAAC presented to Minister Emerson its report Consumer rights: Reforming statutory implied conditions and warranties. CCAAC's review of statutory implied conditions and warranties was announced by the Government on 12 March 2009. 

Further information on the review can be found on the CCAAC conditions and warranties page.

Productivity Commission Review of Australia's consumer policy framework

In May 2008 the Productivity Commission published its report into Australia's consumer policy framework.  Details of the inquiry, including the final report, are available from the Productivity Commission's website.

Consumer policy online

In addition to general consumer policy, the Treasury also provides consumer policy information on specific topics, such as

The ACCC website’s ‘For Consumers’ section provides important information on such topics as warranties and refunds, misleading advertising, product safety, petrol prices, and debt collection, and offers many useful publications for consumers.  The ACCC also has a dedicated scams website - SCAMwatch - with information and advice about scams and how to recognise and avoid them. 

ASIC maintains a website providing consumers with financial tips and safety checks when dealing with financial services.  For further information please visit the FIDO website.

National Consumer Congress

The National Consumer Congress is an annual event gathering together government, business, academic and consumer representatives to discuss key consumer issues and perspectives on the way forward in the area of consumer policy.  Each Congress features a number of keynote addresses, presentations and workshops.  For information on recent Congresses, including transcripts of proceedings, please click the links below.

Current Consumer Policy Documents

Results 1 to 7 of 7
03-03-2010 Strengthening statutory unconscionable conduct and the Franchising Code of Conduct
04-12-2009 Consumer Rights - CCAAC Report on Statutory Implied Conditions and Warranties
27-11-2009 An Introduction to the Australian Consumer Law – Address by Dr Steven Kennedy to the Standing Committee of Officials of Consumer Affairs’ Forum for Consumer and Business Stakeholders
27-11-2009 Issues Paper - Unconscionable Conduct
05-11-2009 Senate Economics Committee Inquiry into Unconscionable Conduct - Final Government Response
13-08-2009 The future of consumer policy: should we regulate to protect homo economicus? - Address by Dr Steven Kennedy to the ACCORD Industry Leaders Briefing
19-03-2008 Ministerial Consent Under s5 of the TPA, to Rely on Extraterritorial Conduct in Private Proceedings

Other Documents

Results 1 to 21 of 21
13-11-2009 National Baseline Study on Warranties and Refunds
11-05-2009 The Australian Consumer Law – Consultation on Draft Provisions on Unfair Contract Terms
08-05-2009 Consumer Voices: Sustaining Advocacy and Research in Australia's New Consumer Policy Framework
22-04-2009 CCAAC Review of Statutory Implied Conditions and Warranties
23-03-2009 Unit Pricing – Draft Industry Code
17-02-2009 An Australian Consumer Law: Fair Markets - Confident Consumers - Consultation Paper
12-09-2008 Issues Paper - Unit Pricing
30-03-2008 Component Pricing - Draft Legislation
17-03-2006 The Australian Guidelines for Electronic Commerce
10-03-2006 Component Pricing - Trade Practices Legislation Amendment Bill (No.3) 2006
01-03-2006 Ministerial Council on Consumer Affairs (MCCA) Website
01-03-2006 Consumer Credit Code Website
15-06-2005 Principles for the Appointment of Consumer Representatives - Final Paper
26-05-2004 Revised Draft RIS: Trade Practices (Consumer Product Information Standard) - Tobacco
28-01-2004 Draft Regulation Impact Statement: Trade Practices (Consumer Product Information Standard) - Tobacco
06-02-2003 Review of the Australian E-Commerce Best Practice Model
01-08-2000 Taskforce on Industry Self-Regulation - Final Report
01-06-1999 Consumer Redress Study
01-05-1999 Prescribed Codes of Conduct
01-03-1998 Codes of Conduct - Policy Framework
01-08-1997 Benchmarks for Industry-based Customer Dispute Resolution Schemes

Intergenerational Report 2010 - Link to website Treasury Portfolio Ministers - Link to website Australia's Future Tax System - Link to website Australia's Low Pollution Future - Link to Report Standard Business Reporting - Link to website

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