Benchmarks for Industry-based Customer Dispute Resolution Schemes |
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Date: |
Friday, 1 August 1997 |
Content ID: |
1124 |
Abstract: |
A guide to the creation of a good alternative dispute resolution scheme. |
Documents Available: |
 Acrobat (PDF)Benchmarks for Industry-based Customer Dispute Resolution Schemes 54.43kb HTMLMinister’s Statement 3.69kbPreface 6.43kb The Principles 1.74kb Benchmark 1 - Accessibility 7.18kb Benchmark 2 - Independence 5.21kb Benchmark 3 - Fairness 3.93kb Benchmark 4 - Accountability 3.71kb Benchmark 5 - Efficiency 3.25kb Benchmark 6 - Effectiveness 4.31kb |
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