Sponsors
Melbourne
March 14-15 2007
ANZ is one of the largest and most successful banking and financial services organisations in Australia and the number one bank in New Zealand. It has more than six million customers and is represented in 30 countries worldwide.
The Group aims to be recognised in its core markets and internationally as a unique company that consistently delivers superior returns to all of its stakeholders. This includes being a global leader in business and financial performance, employee engagement, organisational culture and corporate responsibility.
In Australia, ANZ's Personal division provides retail banking services to approximately 3.9 million customers. At 75.5%, its customer satisfaction in this segment continues to be well ahead of its major bank peers according to the Roy Morgan Finance Monitor (September 06).
For more information visit www.anz.com.au
AAMI is a leading Australian insurer providing car, home and compulsory third party (ctp) personal injury and business insurance. AAMI commenced business on 1 January 1970 as a car insurer in Victoria, Queensland and Tasmania. AAMI employs approximately 3500 people nationally in some 50 offices, branches and customer service centres, who deal directly and personally with 2.7 million customers who hold 3.1 million policies.
AAMI’s fundamental purpose is to help people – we do this by eliminating stress and providing peace of mind to our customers. We help people protect themselves financially against a mishap affecting their car or home. And, if the worst happens, we help people put their lives back in order.
The investment AAMI has made in its people, processes and presentation has brought about a steady growth in the perception of AAMI as an insurer of choice. Since the early 1990s, AAMI has experienced strong and consistent organic growth in sales and revenue, as well as positive returns on shareholder funds. AAMI has become a highly respected brand, consistently ranked among Australia’s top 20 companies in an annual study of corporate reputations (Harris Interactive Australia).
AAMI’s achievements include being awarded State and National Awards including Best of the Best (under 10,000 employees) in the 2005-06 Australian Service Excellence Awards, State and National Charter Awards (2004 Australian Service Excellence Awards), General Insurance Company of the Year (2004 Australia and New Zealand Insurance Industry Awards), State and National Winner in the 2004 Australian Safer Communities Awards, Winner of Best General Insurance Product (2004) and Best Insurance Web site (2003, 2004 & 2005) in Australian Banking and Finance Magazine’s Annual Insurance Awards, being named among the ‘Best Employers to Work for in Australia’ (Australian Graduate School of Management, 2001), Victorian and National Australian Customer Service Awards (Australian Customer Service Association, 1997), the inaugural Sir Edmund Rice Ethics Award (1997) and the Fair Trader of the Year Award (Victorian Government, 1996).
In 1996, AAMI introduced the Australian retail sector’s first customer charter. The AAMI Customer Charter contains 20 promises and sets out in plain English the quality of service we promise to provide to our customers. It is supported by monetary penalties for any breaches, an annual conference, annual independent audits, annual reports and a dedicated Charter office. The AAMI Customer Charter has received widespread praise, as well as a number of prestigious awards. In 2001, AAMI introduced the first CTP claimant charter, which commits to a high standard of AAMI service in quickly and efficiently managing and resolving personal injury claims made by people who generally are not AAMI customers.
In 1982, AAMI established its Skilled Drivers program, which is available in most capital cities. It is designed to encourage safe driving behaviour among licensed drivers under-25. More than 40,000 young drivers have completed the program, which is wholly sponsored by AAMI and demonstrates AAMI’s continued commitment to road safety.
For more information visit www.aami.com.au